FAQ

Q: What are the sizes of your Rockingham self-storage units?
A: We offer two self-storage unit sizes: 5.76 square metres and 7.2 square metres. 

Q: What are the prices of your Rockingham self-storage units?
A: Our 5.76 square metre units are $160 per month plus GST. Our 7.2 square metres are $180 per month plus GST.

Q: Do you have special deals for long term bookings?
A: Yes. If you’d like to pay 6 months upfront, enter discount code SIX_MONTH when processing your online booking and receive 1 month free of charge.

Q: What is the minimum rental period on your self-storage units in Rockingham?
A: The minimum rental period for our Rockingham storage units is 1 month.

Q: What hours can I access my self-storage self-storage unit?
A: We are a 24/7 access, 24/7 monitored self-storage facility.

Q: How do I book a self-storage unit in Rockingham?
A: Our self storage is easy. You simply book a self-storage unit online through our website, and bypass all the paperwork you’d normally do elsewhere. You can do this on your smartphone from the comfort of your lounge chair!

Q: How do I access the self-storage facility?
A: It’s easy: when you book a self-storage unit, you will receive an auto-generated gate code. This code will allow you to enter the self-storage facility – it’s as easy as that.

Q: Will my belongings be safe in the self-storage self-storage unit?
A: Yes, we take security seriously and have alarms on all units, along with prison grade CCTV. When you enter your gate code, your alarm will be disarmed and then re-armed when you enter your gate code on the way out.

Q: Where is your self-storage self-storage facility located?
A: Our Rockingham self-storage facility is located at 19 Whittle Road, East Rockingham WA 6168. It is easy to find: just behind the Dixon Road BP Roadhouse.

Q: Can I change the size of my self-storage unit if needed?
A: Yes, we can assist with upgrading or downgrading your self-storage unit if needed. You’ll just need to get in touch.

Q: What payment methods do you accept?
A: We accept online card payments through our website using major credit cards.

Q: How am I charged for my monthly storage unit rent?
A: Your storage unit rent is due on the anniversary of the day you moved in. So if you moved into your storage unit on 4th of January, your next payment is due on 4th of February, 4th of March and so on.

Q: What happens if my payment fails?
A: The system will notify you when your payment is almost due. As soon as a payment fails, our system suspends your gate code and locks you out of the self-storage facility. As soon as you’re up to date, your access is reinstated. Please note this is automated & not something we do manually.

Q: I’ve got a new bank card. How do I update my payment details?

A: Updating your payment details for your storage unit is easy. Simply update your details here.

Q: Is there a bond?
A: Yes. You are charged a $200 refundable bond upon booking.

Q: What is the maximum duration I can book a self storage unit for?
A: Infinity! You can book a self-storage unit forever – we’re happy to take care of your storage needs until the end of time.

Q: What happens if I open the wrong self-storage unit?
A: An alarm will be sent to our security provider and the police will be called and provided with all of your details. We don’t mess around when it comes to the security of our storage units. Please be careful to read your storage unit number correctly.